Question 1

How can I book an apartment?

Accepted Answer

You can make a reservation online on the specific listing page (e.g. https://blackapart.pl/wynajem-apartamentow) or by phone at: +48 696 053 234 (reservations) and +48 604 499 718. You can also send an email to: blackapart@interia.pl.

Question 2

What payment methods are available?

Accepted Answer

You can pay by bank transfer to ING Bank Śląski: 05 1050 1100 1000 0090 8109 0244. For other payment methods (card, payment on check-in), please contact us before booking to arrange details.

Question 3

Do I need to pay a deposit and what is the cancellation policy?

Accepted Answer

Details regarding deposits, final payments and cancellation rules are included in the rental terms: https://blackapart.pl/regulamin-apartamentu. If you have additional questions, contact the reservations department at +48 696 053 234.

Question 4

Will I receive a booking confirmation?

Accepted Answer

Yes — after making a reservation you will receive a confirmation (by email or phone). If you did not receive confirmation, contact us: blackapart@interia.pl or +48 696 053 234.

Question 5

Where are Black Apart properties located?

Accepted Answer

Our properties are mainly located in the Tatra region (Bukowina Tatrzańska, Białka Tatrzańska, Czarna Góra, near Zakopane) and by Lake Czorsztyn (Niedzica, Czorsztyn, Maniowy). More information: https://blackapart.pl/nasze-obiekty.

Question 6

How far is it to Term Bukovina and the ski slopes?

Accepted Answer

In Bukowina Tatrzańska most apartments (e.g. on Leśna Street) are about 1 km from Term Bukovina. Many properties are also close to ski slopes with snowmaking and lighting — details are given in each listing description.

Question 7

Is there parking at some properties?

Accepted Answer

Yes — many properties (e.g. Apartments on Leśna) have on-site parking. Parking information is included in each listing description.

Question 8

Where can I find the exact address of the apartment?

Accepted Answer

The exact address and location of each apartment can be found in the listing description on the website (e.g. Spring Panda: ul. Leśna 10, Bukowina Tatrzańska). Links to listings are available on the rental page: https://blackapart.pl/wynajem-apartamentow.

Question 9

What amenities are available in the apartments?

Accepted Answer

Most apartments offer: a fully equipped kitchenette (stove, fridge, microwave, utensils), bed linen and towels, an LCD TV, and free internet. Details of the equipment can be found in each listing description.

Question 10

Is there a sauna or other relaxation areas in the building?

Accepted Answer

In some buildings (e.g. Apartments on Leśna, Willa Ciżemka, some houses) a sauna is available and use may be free — information about the presence of a sauna/jacuzzi is in the specific listing description (e.g. Spring Panda — sauna in the building, free to use).

Question 11

What amenities does the Spring Panda apartment offer?

Accepted Answer

Spring Panda (ul. Leśna 10, ground floor) is a 2-room apartment for up to 4 people (32 m²) with a private garden, free internet, parking, a ski storage room, access to the building sauna, and a fully equipped kitchenette (dishwasher, coffee machine, etc.).

Question 12

What does the "Schronisko Rodzinne" apartment offer?

Accepted Answer

"Schronisko Rodzinne" (ul. Leśna 10/10A) is a 2-room apartment for 4 people (approx. 28 m²), with a separate bedroom, a balcony with views of the Tatra Mountains, an equipped kitchenette, free internet, parking, and access to the building sauna.

Question 13

Is there internet in the apartments?

Accepted Answer

Yes — listings often indicate free internet access; most of our apartments have Wi‑Fi.

Question 14

How and where do I collect the apartment keys?

Accepted Answer

Details of key collection and check-in times are sent in the booking confirmation. If in doubt, contact us: +48 696 053 234 or +48 505 923 455.

Question 15

Can I arrive with an extra person or a pet?

Accepted Answer

Each listing contains information on the maximum number of guests. Pet policies vary by property — check the listing description or ask before booking by calling +48 696 053 234.

Question 16

What should I do in case of a breakdown or problems during my stay?

Accepted Answer

In case of technical problems or other urgent matters, contact us immediately at +48 505 923 455. The owners' services description also includes provisions for technical inspections and repairs.

Question 17

Is late check-out possible?

Accepted Answer

Late check-out depends on the property's availability and current bookings. Please contact the reservations department in advance: +48 696 053 234.

Question 18

Who is the cooperation offer aimed at?

Accepted Answer

We invite property owners in Zakopane, Bukowina Tatrzańska, Białka Tatrzańska and the surrounding areas. We manage apartments, guesthouses and holiday cottages, helping maximize rental income.

Question 19

What services do you offer to owners?

Accepted Answer

We offer reservation management, cleaning services (washing bed linen and towels, replenishing hygiene supplies), key handling, technical inspections and ongoing repairs, as well as rental accounting and occupancy monitoring.

Question 20

How can I register my apartment for cooperation?

Accepted Answer

You can register by phone: +48 604 499 718 or by email: blackapart@interia.pl. You can also request more information via the contact form on the website.

Question 21

Since when have you been operating on the market and what experience do you have?

Accepted Answer

We have been operating in the real estate industry since 2006, combining real estate brokerage experience with tourist services. Our agents have many years of experience managing short-term rentals.

Question 22

How to contact Black Apart?

Accepted Answer

Reservations department: +48 696 053 234 and +48 604 499 718. General contact: +48 505 923 455. Email: blackapart@interia.pl. Contact form: https://blackapart.pl/kontakt.

Question 23

What are Black Apart's company details?

Accepted Answer

Black Apart Sp. z o.o. REGON: 368788856, NIP: 7352874256, KRS: 0000703827. Bank account number: ING Bank Śląski 05 1050 1100 1000 0090 8109 0244.

Question 24

Where can I find links to search listings and properties?

Accepted Answer

Search for accommodation: https://blackapart.pl/wynajem-apartamentow. Our properties: https://blackapart.pl/nasze-obiekty. Location: https://blackapart.pl/lokalizacja.

Question 25

How to submit a question about a specific listing?

Accepted Answer

Each listing page contains a reservation form and contact details. You can also call: +48 696 053 234 (reservations) or write: blackapart@interia.pl.

Question 26

Where can I find the rental terms?

Accepted Answer

The rental terms are available at: https://blackapart.pl/regulamin-apartamentu. Please read them before making a reservation.

Question 27

Does the site use cookies and what does that mean?

Accepted Answer

Yes — the website uses cookies. To use the site properly you should accept cookies. Information about cookies appears on every page.

Question 28

How can I get more information about the privacy policy?

Accepted Answer

Detailed information about personal data processing and the privacy policy can be found in the documents on the website. If you have questions, contact: blackapart@interia.pl.

Górskie i nadjeziorne apartamenty

Galeria apartamentów i widoków

Mapa lokalizacji BlackApart

Górskie i nadjeziorne apartamenty

Galeria apartamentów i widoków

Mapa lokalizacji BlackApart